Reducing Mean Time-to-Resolution for Mobile Issues: Infographic

The Network is Down! I Can’t Connect? What’s going on?

Three things that helpdesk workers hate to hear. What happens next is the slow process of trying to figure out what the root cause of the problem is.

Is it the device? The network? The application server? Or, something in between that might be harder to troubleshoot. Wouldn’t it be nice if there was a better way to get to the root of the problem in a proactive and automated way?

"61% of IT helpdesks saw an increase in trouble tickets after their latest mobile deployment."

World Business Research

Enterprise Mobility Survey

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